Terms and Conditions

Terms and Conditions



The 27estore.com website is operated by: TWENTY 7 GROUP LLC

Shipping & Delivery

Shipping/delivery of an order will be accomplished by one of the following methods: (a) LTL common carrier or (b) UPS or FedEx Ground if appropriate. All shipping via common will be sent "Prepaid", and will be the responsibility of the receiving party. Delivery costs for shipments sent via UPS or Fed Ex Ground are also prepaid. 27estore.com can also charge a shipment to a customer's account with UPS or Fed Ex Ground by providing an account number.

Receiving an Order: Clear or Damaged

For an Order that is delivered “clear” (appears to be free of damage) please read Item #2 below. We work with freight companies that have a relatively low incidence of freight damage claims. However, should damage be visible to the exterior of the shipment please note the following:

1. It is important for our customers to know that title (ownership) of the shipment passes to the customer (consignee) when it is loaded into the carrier’s truck or trailer. Therefore, the customer is required to accept the shipment.

2. NOTE: We recommend that our customers notate “DAMAGED” on every delivery receipt, whether or not damage is obvious on the exterior of the pallet. When the delivery bill is so notated, the customer can file a valid claim within 3 business days. Do not use phrases like “concealed” or “internal” or “possible” damage. If, after unpacking there is no damage then the bill is clear. If there is exterior or discovered damage notify us immediately and request a claim to be filed.

3. Notify us as soon as possible. Set the damaged piece(s) aside, remove the parts label(s) and affix those parts label(s) to a sheet of paper then fax or email it to us.

4. NOTE: Save the damaged parts. The freight company has “right of salvage”, meaning, if they pay for replacement parts they have the right to pick up the damaged parts for “salvage”. If the customer cannot produce the damaged parts, the freight company will void the claim.

5. We will re-manufacture the required parts as expeditiously as possible and re-ship. The customer will be invoiced for the replacement parts, which becomes the cost of replacement for the freight claim. If the customer is required to pay the return freight, that too is added to the claim for damage.

6. Claims are usually paid within 90 days; however, it could take as long as 6 months.
Privacy Policy

Our Privacy Policy is available HERE.

Returns & Replacements
Due to the custom nature of our products Returns are NOT accepted unless the products show defects of craftsmanship at the time of delivery and need to be replaced. In the event of receiving defected products please contact us. Upon approved inspection of the defected materials we will arrange replacement of the defected parts.
Returns for standard hardware ONLY orders are accepted within 14 days of receipt. 35% restocking is applied to hardware returns. Processing time takes 4-6 weeks.
27estore.com warrants the parts it manufactures to be free from defects in material and workmanship, to be machined to proper size and with the proper milling to accomplish easy and accurate assembly. 27estore.com makes no further warranty either expressed or implied.
1. You are deemed to place an order with us by ordering via our online checkout process, electronic invoice, or check/money order/wire transfer payment for an invoice. As part of our ordering process you will be given the opportunity to check your order and to correct any errors. We will send you an order confirmation, detailing the products you have ordered.
2. Our acceptance of an order takes place when we receive your final order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
3. We may refuse to accept an order:
  1. where goods are not available;
  2. where we cannot obtain authorization for your payment;
  3. if there has been a pricing or product description error; or
  4. if you do not meet any eligibility criteria set out in our terms and conditions.
1. Our prices do not include SALES TAX. Sales Tax applies only for orders shipped in the state of Nevada in the amount of 8.1%.
2. Where we charge separately for handling, shipping and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3. Our prices are reviewed periodically.
Service Access
1. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 
2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 
Visitor Material and Conduct
1. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
2. You are prohibited from posting or transmitting to or from this Website any material:
    • that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
    • for which you have not obtained all necessary licences and/or approvals;
    • which constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the United States or any other country in the world;
    • or

  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
3. You may not misuse the Website (including, without limitation, by hacking). 
4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 2 or 3 above.
1. To register with 27estore.com you must be over eighteen years of age.
2. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
3. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
4. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. 
1. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. 
2. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 
2. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 
3. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Governing Law and Jurisdiction
1. These terms and conditions shall be governed by and construed in accordance with laws of the state of Nevada. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in the state of Nevada.
2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United States. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United States, you do so at your own risk and you are responsible for compliance with local laws.
1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
3. Only the parties to these terms and conditions may seek to enforce them.
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