What is the Delivery time?
What Shipping methods are available?
Is Signature on Delivery required?
Are the shipped goods insured?
Viewing your order
Changing/Cancelling your order
Tracking your order
Invoice for your order
What is your Return policy?
Methods of payment
Use of Promotional codes
Personal Account Management
Creating an account
How can be reached?
Interior Doors questions
Delivery time varies for different types of products. Items that are in stock are shipped within 2 business days with a delivery frame of 3-6 business days. Special order items take 4 weeks up to 12 weeks. Back to top
All of our products are shipped either Ground or Freight depending on the size of the package. Delivery time frame is 3-6 business days. Back to top
Majority of items shipped to our customers require signature on delivery for the following reasons:
- Confirmation of receipt;
- Approval of received items’ condition and quantity; Back to top
In order to protect the value of our customers’ purchases, all items shipped from us are covered by insurance with the carrier. Back to top
Details about all of your current and past orders can be found in your personal account page. Back to top
You can change/cancel your order within 24 hours of placing the initial order. There are no cancellation fees for regularly stocked items. However, special orders bear a Cancellation fee of 25% if cancelled within 1 week after order is placed. Special orders cannot be cancelled after 1 week of placing the order. Back to top
Once your order is shipped to you, you will be notified of the tracking number. Back to top
Your can print an invoice of your order from our website. Back to top
You can return standard type of products you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. Standar type of products are products which do not require manufacturing on our part. The costs of returning goods to us must be covered by you. Products that require manufacturing after order is place such as, but not limited to, interior doors, kitchen cabinets, cabient doors, and wall panels are not covered by this policy due to the high level of customization. For more details, please refer to our Shipping & Returns Policy. Back to top
Credit/debit cards payments are processed securely through PayPal. You do not need to have a PayPal account in order to pay for your order. Simply fill out the payment form provided to you by PayPal. We do not store credit/debit card numbers as payments are processed through the payment network of PayPal.
In addition, you can pay with a check or money order. Check/money order payments have to clear before an order is being processed. Back to top
Occasionally, you may receive a Promo Code which entitles you to certain discounts. You can redeem it by applying the code on your coupon in the Discount Coupon field at the time of checkout. Back to top
Your personal account is being created with the placement of your first order. Creation of multiple accounts by the same person is a violation of the Conditions of Use. Such accounts will be deleted. Back to top
Your personal account allows you to do the following:
- keep track of all your current and past orders
- subscribe to our newsletter
- received promotional discounts on certain products
- send Gift Certificates to someone Back to top
You can retrieve your password by typing your e-mail in the Forgotten Password field. Your password will be delivered to you in an e-mail message. Back to top
Having questions, concerns, or suggestions regarding our products, we can be reached in several ways.
-E-mail: [email protected]
-Mail: 3325 W Ali Baba STE 602, Las Vegas, NV 89118
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For details on Interior Doors sizing, please refer to our specification. In case you are not professionally involved in the door installation field, we advise you consult a professional door installer who can recommend the right door sizes and handing for your project. Back to top
We recommend you hire a professional who is licensed by the local authorities in your area. Beside being certified as knowledgeable professionals, licensed door installers obtain insurance covering their work and the work on your project respectively. Back to top